Quality Specialist – Post-Market Surveillance (Complaints)

Job Description
Overview:
We are seeking an experienced Quality Specialist to support post-market surveillance activities with a focus on complaint handling tied to service and repair operations. This individual will play a key role in evaluating, investigating, and processing product complaints while collaborating closely with service and repair teams to drive timely and compliant resolution.

Day-to-Day Responsibilities:
-Review, assess, and document product complaints in alignment with post-market surveillance requirements
-Perform complaint investigations, including evaluation of service and repair data to determine reportability and classification
-Partner cross-functionally with service and repair teams to gather relevant technical information and support root cause analysis
-Support and execute CAPA activities related to complaint trends and investigation outcomes
-Maintain accurate and compliant documentation in quality systems
-Contribute to con...