Quality Specialist (QPC) V - Customer

Location: Amexhe, Guanajuato, Mexico

At FORVIA HELLA, we are looking for a Quality Specialist (QPC) V to ensure customer satisfaction through effective complaint handling, root cause analysis, and compliance with quality standards.

To ensure product quality from the customer perspective by managing claims, coordinating corrective and preventive actions, and ensuring compliance with customer requirements and deliverables.

• Manage and follow up on customer complaints.
• Coordinate containment actions in response to quality deviations.
• Support and track engineering changes related to customers.
• Act as the main point of contact for customers regarding quality topics.
• Lead root cause analysis using 8D methodology.
• Define, implement, and follow up on corrective and preventive actions.
• Validate the e...