Real Time Analyst

* Play a key role in ensuring customer services run smoothly in real time
* Work in a dynamic, fast-paced environment where your insights make an immediate impact
* Be part of a team focused on continuous improvement and delivering great customer experience

Te Whiwhinga mahi | The opportunity
We're looking for a Real Time Analyst to proactively manage customer channel workflow and ensure service levels are achieved across our Customer and Services group. In this role, you'll monitor real time performance, optimise workforce allocation, and support teams with system and operational insights, helping deliver timely, high-quality service to our customers. Key Responsibilities:
* Manage customer channels in real time to meet agreed service levels and ensure timely customer outcomes
* Maintain and adjust rostered schedules to optimise workforce coverage
* Monitor staff adherence and escalate where required to support performance
* Produce real time and his...