Real Time Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

The WFM Realtime Analyst (RTA) is responsible for monitoring and managing the intraday performance of all operational teams, including multi-channel Contact Center (voice, chat, email, social) and Back Office (task-based) work streams. The primary goal is to ensure optimal staffing, maximum efficiency, and the consistent achievement of all Service Level Agreements (SLA...