Real-Time WFM Analyst — Intraday & Scheduling (Night Shift)

WNS Global Services is seeking a skilled professional to manage real-time monitoring across multiple workstreams in Cape Town. This role requires ensuring that voice and digital queues are balanced while making real-time decisions to optimize staffing and performance.

Ideal candidates will have 2–4 years of experience in workforce management within a BPO/contact center environment, along with proficiency in tools like Verint and Genesys. The position involves US rotational night shifts.