Reception Manager - General Practice

Hermitage Medical Practice
Balfour Pavilion
Astley Ainslie Hospital
133 Grange Loan
Edinburgh EH9 2HL EH9 2HL

⭐ About the Role

As Reception Manager, you will oversee the daytoday running of the reception and administrative functions, ensuring smooth patient flow, effective rota management, and consistently high service standards. You will provide leadership to the reception team, coordinate clinical and nonclinical rotas, and act as a key point of contact for staff and patients.

You will also deputise for the Practice Manager when required, contributing to operational decisionmaking, complaint handling, and quality improvement initiatives.

 Key Responsibilities

Team Leadership

Rota & Workforc...