Receptionist / Care Navigator

About the Role Douglas Grove Surgery has a great opportunity for a receptionist to join our team on a part-time basis, for 15 hours per week. The shift pattern for this role is: various hours between 07:45 – 18:30 Monday to Friday. The exact hours can be discussed during the recruitment process. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include:

Greeting and directing all patients.

Making appointments and giving out appointment cards, where required.

Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.

Dealing with requests for information, and managing problems and complaints.

Advising patients of practice procedures.

Registering new patients.

Answering ...