Receptionist

Receptionist (Full and part-time)

Overall Job Purpose

To maintain the smooth and efficient running of Reception ensuring that all guests both on the phone and in person are treated to a 4 Star service accepted by the company in line with the company's Empower Your Excellence customer service programme. To actively promote all aspects of the Hotel. To communicate with guests and clients and ensure that all requirements and requests are carried out to Company standards.

•  Responsible for the correct handling and charging of all daily business accounts.
• To have total product knowledge of all the Hotel services and facilities.
• To action all enquiries, taken by telephone or in person, promptly and maintain a high standard of customer service whilst doing so....