Receptionist

Country Hotel close to Mkuze is looking for a Receptionist.
 
As the face of the hotel, you will play a key role in creating warm, memorable guest experiences in a calm and welcoming environment.

Duties:
 
Guest Experience: Welcome guests warmly in person and over the phone, creating a positive first impression.
Front Desk Operations: Manage check-ins, check-outs, and ensure accurate billing and room allocation.
Reservations Management: Process bookings across all channels (phone, email, online), upsell room types and packages where possible.
Communication: Respond promptly to guest queries via phone and email, maintaining brand tone and professionalism.
Cash & Billing Handling: Handle payments, post charges accurately, and follow correct cash-up procedures.
Concierge Support: Assist with guest enquiries about local activities, spa bo...