Receptionist Permanent Barcelona (Madrid)

Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation.

A team player, enthusiastic, curious, and dedicated team members, our receptionist are the heartbeat of our customer service.

Responsibilities

• Manage the day-to-day running of the reception, being the first point of contact for any student queries or complaints.
• Meet, greet and attend the needs of guests, ensuring they receive an exceptional customer service experience.
• Build a good rapport with all residents and resolve complaints/issues quickly.
• Ensure a smooth check-in and check-out of students.
• Ensure all documents and payments have been received before student’s arrival and that rooms are ready.
• Ensure welcome pack documents are completed on check-in.
• Levy correct charges to student accounts on check-out.
• Ef...