Receptionist (PRN) - DSL El Paso

Objective

Provide administrative support to ensure efficient operation of the Facility. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time-sensitive material.

Principal Responsibilities

· Meets and greets all new patients to the facility; explains and orients patients to facility services such as telephone, cable, dietary preferences, laundry, and activities.

· Resolves customer requests, questions, and complaints; provides information to improve customer service.

· Serves as liaison between patients and other departments.

· Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.

· Identifies, researches, and resolves customer concerns; reports trends to Quality Assurance Committee, and follows up on customer inquiries not immediately resolved

· Other duties, respo...