Receptionist

People – Bringing our guest experience to life

• Welcome and greet every guest with warmth, professionalism, and genuine care.
• Take pride in creating an inviting first and lasting impression for every guest.
• Anticipate guest needs, delivering personalised service at every touchpoint.
• Always wear the correct uniform and maintain impeccable grooming standards, reflecting the ethos and luxury positioning of the property.
• Collaborate with colleagues across Housekeeping, Spa and Hospitality services to ensure a seamless guest journey.
• Handle guest queries, requests, and complaints with tact, discretion and solutions-focused professionalism.
• Contribute to a positive, vibrant and welcoming front-of-house culture.

Product – Excellence in every detail

• Deliver a consistently high standard of service that reflects our luxury brand and guest expectations.
• Mainta...