Regional aftersales manager

JOB TITLE: Regional Aftersales Manager DEPARTMENT: Aftersales BRANCH: Stellantis South Africa REPORTS TO: Head of Dealer Channel PURPOSE OF POSITION:

Ensuring adherence to facility requirement, corporate Identity norms, manpower adequacy, quality, customer centricity and Aftersales process & systems. Strategize, plan and execute Aftersales business growth through VIN retention and per repair order revenue, Aftersales standards of fairness / timeliness, CRM initiatives, customer management / feedback process. Capability development of dealerships to deliver on Aftersales customer service. Analyse dealer performance with help of data and trend charts and review business - CSI, parts, dealer traffic light etc.

MINIMUM QUALIFICATIONS:

Grade 12 + Automotive Diploma

SKILLS AND EXPERIENCE: Minimum of 5 years in a similar position Technical skills Negotiation skills Interpersonal skills Strategic thinking Product knowledge, Tenacity, and Ability to handle pressure Business ac...