Opportunity Description
Position Purpose: As Asia’s leading omni-channel partner for luxury beauty and lifestyle, LUXASIA is looking for a Regional CRM Manager to lead and scale our group-wide CRM and customer journey strategy. This role will strengthen consumer engagement, retention, and loyalty across our portfolio of prestigious global brands, while also elevating LUXASIA’s own customer ecosystem. You will partner closely with country teams, global brand partners, and cross‑functional stakeholders to deliver a customer‑first, data‑driven CRM approach.
Key Responsibilities:
Strategy & Leadership
- Own and drive the regional CRM strategy aligned with commercial growth, profitability, and brand equity
- Lead the end‑to‑end customer journey (engagement, retention, reactivation, loyalty)
- Position CRM as a key growth lever across the organization
Operations & Governance
- Establish standardized CRM frameworks across markets (ca...