Regional workshop & spares manager (fmcg)

Main Purpose of the Job:

To manage all workshop and spares operations in the Gauteng region, ensuring service excellence, stock availability, technician productivity, and customer satisfaction through effective planning, team leadership, and administration.

Key Responsibilities: Manage workshop and spares operations across JHB and surrounds. Lead and manage a team of approximately 12 staff members. Monitor and drive Technician productivity and efficiency targets. Maintain adequate stock levels to prevent backorders and meet timelines. Conduct quarterly stock controls. Drive service efficiencies to ensure service excellence for customers, Technicians, and branches. Handle customer queries, complaints, and related documentation. Conduct follow-up calls and service delivery spot checks. Oversee spares administration, including job card analysis, invoicing, and related tasks. Manage vehicle maintenance. Prepare and manage quotations. Visit clients and maintain strong customer rela...