Relay Customer Operations Management Role

Become Relay's Customer Operations Manager and transform SMB customer experiences. Lead initiatives to improve efficiency while fostering a customer-centric culture.
In this pivotal role at Relay, you will spearhead the Customer Operations team and work closely with cross-functional players to elevate our customer support services. Your responsibilities will include driving Learning & Development initiatives and enhancing workflows through automation. Your analytical approach will significantly impact our service efficiency and quality.
Key Responsibilities:
• Manage the operations team focusing on self-service and workforce management
• Design improvements for CX processes to enhance effectiveness
• Execute impactful projects affecting the CX strategy
• Monitor performance metrics for daily enhancements
• Collaborate with business outsourcing partners for capacity planning
Requirements:
• 3-5 years in experience operations related to customer service
• Ex...