Remedial Officer

The Remedial Officer is responsible for managing delinquent, restructured, and high-risk accounts to minimize losses and improve recovery outcomes. The role involves account monitoring, borrower engagement, coordination with collection channels, and recommending appropriate recovery or restructuring actions.

Key Responsibilities

• Manage a portfolio of delinquent and high-risk accounts
• Contact borrowers to negotiate payment arrangements or restructuring options
• Recommend account strategies such as restructuring, settlements, or escalation
• Coordinate with collection agencies, legal teams, and internal departments
• Monitor account status and ensure timely follow-through on recovery actions
• Track and update account activities, promises to pay, and payment compliance
• Prepare regular reports on portfolio performance and recovery progress
• Ensure adherence to compan...