Remedial Specialist

The Remedial Specialist is responsible for managing delinquent, restructured, and high-risk accounts to minimize losses and support recovery efforts. The role focuses on borrower engagement, account resolution strategies, and coordination with internal teams and external partners to ensure effective remediation of problem accounts.

Key Responsibilities

• Manage assigned portfolio of delinquent and high-risk accounts
• Contact borrowers to negotiate payment arrangements, restructuring, or settlement options
• Assess account status and recommend appropriate remedial actions
• Coordinate with collections, legal, and agency partners for recovery efforts
• Monitor payment commitments and ensure compliance with agreed terms
• Update and maintain accurate account records and activity logs
• Prepare regular reports on portfolio performance and recovery status
• Escalate accounts ...