Remote Customer Care Leader — UK/US Focus

A leading clothing brand is seeking a Customer Care Manager to oversee their D2C customer service operations. This role involves leading a team of customer care agents, ensuring high-quality service to parents worldwide. The ideal candidate has 2+ years of managerial experience in customer care, preferably in a digitally native retail environment. Strong leadership, innovative thinking, and excellent interpersonal skills are essential. This is a full-time remote position based in South Africa, requiring alignment with UK working hours.
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