Remote Customer Service Representative (Appliance Repair Scheduling)

Job Title: Remote Customer Service Representative (Appliance Repair Scheduling)

Location: Remote

Job Type: Full-Time (9:00 PM - 6:00 AM MNL time (Mon - Fri)

About the client:

Growing appliance repair company serving Norwalk and surrounding Connecticut areas. We pride ourselves on professional service, clear communication, and treating customers like family. As we continue to grow, we’re looking for a reliable Remote Customer Service Representative to be the first point of contact for our customers.

Job Overview:

The Remote Customer Service Representative will handle inbound customer calls, schedule appliance repair appointments, and provide status updates to customers regarding technician arrival times and service progress. This role is critical to keeping daily operations organized and customers informed and satisfied.

Key Responsibilities

● Answer inbound phone calls, ...