Remote Customer Success Operations Manager for Construction Tech SaaS - A370

Work From Anywhere in LATAM

Work Schedule: EST | Full US Eastern Time overlap required (Monday–Friday) [confirm exact hours against HAC]

Compensation Range: $1500 USD/month based on experience

A fast-growing SaaS company in the homebuilding and construction technology space is looking for an Operations & Project Manager to serve as the operational backbone of its Customer Success team, keeping onboarding, support, and internal workflows running with accuracy and consistency.

The business builds tools that streamline operational workflows, customer communication, and document management for builders and contractors. As it scales, it is investing heavily in customer experience and operational excellence to support a rapidly growing user base across multiple cross-functional teams.

Day-to-day, this role owns the Customer Success inbox and ticketing workflows, drives onboarding and implementation execut...