Remote Head Of Customer Care (M/F/D)

As Head of Customer Care , you will lead our global Customer Care team, shaping and enhancing our service strategy to deliver an exceptional experience for our design-loving customers - who expect nothing less than excellence at every touchpoint. With the opportunity to make a huge impact, you will drive the development of customer-centric and scalable processes, foster a culture of customer obsession, and ensure that every interaction reflects our commitment to premium service. This position is unlimited and located in Munich .

• define and implement a Customer Care strategy that aligns with our premium brand, enhances customer satisfaction, and ensures seamless customer interactions across all communication channels
• deeply understand our customers - their needs, expectations, and behaviours - to drive customer-centric decisions and enhance their experience
• lead and develop our global Customer Care team of ca....