Remote L2 Customer Support Lead – Retirement Plans

Invisible Agency is seeking a highly motivated Customer Support L2 fluent in English for a remote position. This role involves overseeing Customer Support Agents while ensuring the highest standards in service quality related to retirement plans.

You will be responsible for training, quality management, and direct customer assistance on technical issues. Ideal candidates have proven experience in contact centers, strong problem-solving skills, and familiarity with Zendesk.