Opportunity Description
**MANTECH seeks** a motivated, career-oriented, and customer-focused **Remote Support Technician** to join our team in **McLean, VA** . In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0–2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.
**Responsibilities include, but are not limited to:**
+ Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
+ Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
+ Provide user support and basic training for common applications, system procedures, and office productivity tools.
+ Collaborate with cross-functional IT teams—including network, systems engine...
**Responsibilities include, but are not limited to:**
+ Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
+ Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
+ Provide user support and basic training for common applications, system procedures, and office productivity tools.
+ Collaborate with cross-functional IT teams—including network, systems engine...
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