Representative, Client Service

Position Overview

The Client Service Representative role supports healthcare providers with their electronic healthcare insurance payments. This role assists with providing payment details, guidance on payment processing, product enrollment, and online portal registration while following the federal HIPAA laws.

KEY RESPONSIBILITIES:

· Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment.

· Works to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)

· Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.

· Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our ...