Research Analyst - Voice of Customer (VoC) (INTL)

Job Description
We are seeking a highly motivated and analytical Customer Experience Analytics & Research Consultant to support strategic customer experience initiatives. This role requires a unique blend of Customer Experience (CX), Market Research, Survey Programming, Advanced Analytics, and AI/ML expertise.

The ideal candidate will have hands-on experience managing Voice of Customer (VoC) programs, designing and programming surveys, analyzing customer feedback and behavioral data, and leveraging advanced analytics and AI/ML techniques to generate actionable insights that improve customer satisfaction, engagement, and business outcomes.

This is a hybrid role reporting into the Chennai, India location 3 days per week. Key Responsibilities below but not limited to:

Customer Experience & Voice of Customer (VoC)

Analyze customer feedback across surveys, support interactions, digital channels, and other customer touchpoints.
Identify key drivers o...