Reservation Clerk

Place of Work:

Reservations Department

Scope and General Purpose of Job:

Process reservations efficiently to optimize occupancy and maximize revenue. Your role is crucial in delivering personalized luxury service from the initial inquiry, ensuring a seamless booking experience and contributing to overall guest satisfaction.

Responsible to:

Team Leader

Assistant Reservations Manager

Reservations Manager

Main Duties:

·Process all reservation inquiries received by phone, email, and online platforms efficiently and accurately.

·Handle individual and group reservation requests accurately in the hotel reservation system (PMS/CRS).

·Maintain accurate records of cancellations, amendments, and no-shows.

·Ensure the accuracy and integrity of reservation information in the Property Management System (PMS/OPMS).

·Collect comprehensive guest information while creating reservations.

·Review da...