Reservations Agent

Boutique Hotel in Morningside, Durban is looking for a Reservations Agent.
 
Responsible for managing room inventory, reservation systems, booking optimization and guest reservation experiences.

Duties:
               
Manage all reservation channels.
Monitor room availability.
Maximize occupancy and ADR.
Handle guest reservation requests.
Coordinate VIP bookings.
Manage OTA relationships.
Forecast occupancy trends.
Ensure reservation accuracy.
 
Requirements:
 
Grade 12
A formal hospitality qualification
PMS and booking systems knowledge
Revenue management               
Communication skills                
Detail orientation                          
Upselling abilities                         
Custo...