Reservations Associate

Job Responsibilities

*Drives Revenue through the selling and up selling of reservations, room types and additional items.

*Provides qualitative customer service on every call.

*Answers customer inquiries, providing professional assistance to potential and existing guests on every call.

*Prepares daily reports like Business on Books, cancellation and creation report, VIP Arrival.

*Upsells products and accomodations whenever possible.

*Prepares accurate input of all data required to complete transaction.

*Ensures prompt & accurate reverts for all room related queries.

*Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance. 

*Prepares the internal audit checklists as per the IHCL Safety Guidelines.

*Adheres to all departmental legal compliances.