Reservations Executive

About the role The Reservations Executive is the first human voice most guests hear. You‘ll manage enquiries, quotes, and bookings across our four properties — Two Chimneys (Gethia), Friendship Lane (Himalayas), The Terraces (Binsar), and Ekam Kashi (Varanasi) — ensuring every guest gets a timely, warm, and accurate response. Key responsibilities Respond to booking enquiries from direct guests and travel agents across email, phone, WhatsApp, and OTA inboxes, typically within 2 working hours. Prepare and send custom quotes, itineraries, and proposals for multi-property stays. Manage inventory and rate updates across the PMS, direct booking engine, and OTAs (MakeMyTrip, Booking.Com, Agoda, etc.). Process confirmations,