Opportunity Description
Job Description
The successful candidate will ensure the efficient operation of the reservations function while delivering exceptional customer service and supporting the overall commercial objectives of the hotel.
- Manage the day-to-day operations of the Reservations Department.
- Lead, supervise, train, and develop Reservations Team Members.
- Monitor room inventory, occupancy levels, and booking trends to maximise revenue opportunities.
- Develop and implement strategies to increase occupancy and room revenue.
- Prepare occupancy forecasts, revenue reports, and performance analysis for management.
- Manage room allocations, rate structures, allotments, and availability across all distribution channels.
- Coordinate group reservations and special accommodation requests.
- Identify and manage overbooking risks and implement appropriate solutions.
- Work closely with Front Office, Sales, Revenue, Food & Beverage,...