Reservations Officer (Capri, 6months contract)

Job Function: Customer Service, Maintenance & Operations

Job Posting Date: 2 Jun 2026

The Reservation Officer manages booking requests from guests and partners, ensuring accurate system input and up-to-date room availability across platforms. They support revenue targets through promotional packages and upselling, while adhering to policies, quality standards, and maintaining confidentiality of guest information.

• Attend to enquiries through Reservation’s hotline and email, adhering to brand service standards
• Attend to reservations made through online travel agents (OTAs) & Brand Website booking engines
• Achieve target conversion of enquiries to materialized bookings
• Perform reservations in a timely and efficient manner, upselling higher category rooms where possible
• Assist to update OTAs & Brand Website booking engines’ inventory and upd...