Opportunity Description
As a Reservations Specialist you will be working in our flagship hotel in the HUB. Passionate about guests service responsible for providing a quality end to end service for all reservations segments often working with repeat guests and building rapport with them through their bookings.
What will I be doing
- Working within a team to answer all calls and emails following the brand standards
- Provide exceptional customer services and effectively and professionally manage all reservations for guests
- Book and manage reservations through the reservations system
- Qualify and generate Sales Leads for the sales team to acquire new clients
- Ensure that the system and booking documentation are accurate and up to date
- Configure rates in Opera PMS system based
Requirements
- Possess guest service skills and excellent communication skills
- Detailed & Customer service orientated
- Ability to ...
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