Resident Experience Manager

Resident Experience Manager - PL

The Responsibilities

Resident Relations & Community Experience
• Lead reputation management initiatives across review platforms and internal
feedback channels.
• Mediate and resolve resident complaints with empathy and professionalism.
• Coordinate mutual terminations in accordance with company and legal standards.
• Identify resident needs during crisis management efforts, collaborating with leadership and emergency
services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support
retention

• Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.

• Develop written communication to keep customers informed of important community information t...