Resident Experience Manager at York Property Management

Enhance resident satisfaction as the Manager of Resident Experience at York Property Management. This role emphasizes customer service and property maintenance while promoting a supportive team culture.

As the Manager of Resident Experience reporting to the Community Manager, you will handle daily customer service tasks, oversee cleaning and maintenance, and ensure a positive living experience for residents. This role requires adaptability to shifting priorities while engaging with residents and managing inquiries effectively.

Key Responsibilities: • Respond promptly to prospective resident inquiries • Schedule and conduct unit showings and inspections • Document resident interactions in management software • Maintain cleanliness of lobbies and common areas • Support move-out processes with detailed inspections

Requirements: • Strong customer service and public interaction skills • Knowledge of the Landlord and Tenant Act • Excellent attention to detail and o...