Resident Liaison Officer - Retrofit Delivery

We have an opportunity to join Sovereign Network Group as a Resident Liaison Officer working from our Hurn office. This role will include a mix of office, home and travelling to meet with customers across our regions. This is a fast paced customer facing role.

To be successful you will need:

• Solid experience within a busy customer focused role, ideally within the housing sector
• Some understanding of building maintenance terminology
• An understanding of retrofit and the impact on people living in their homes.
• The ability to manage your own workload.
• Strong communication skills
• Driving licence and access to vehicle

Key Accountabilities:

• Deliver the right outcome for our customer in a safe and timely way.
• Support our customers through our Homes and Place retrofit programme.
• Act as the main point of contact for the customer throughout the process...