Opportunity Description
Responsibilities
- To provide a warm and courteous welcome to all residents and visitors
- To actively engage with residents, visitors, colleagues, and contractors to provide a seamless experience for residents
- To co-ordinate day-to-day operations ensuring quality and service delivery always meet and exceed resident’s expectations
- To anticipate residents’ needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required
- Assisting residents moving into their apartment and completing apartment and appliance inductions as required
- Supporting residents when moving out, ensuring all reports are filed, maintenance is actioned and deposit recommendations are made
- Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels
- Ensure a great working relationship is maintained with the client <...