Resident Services Advisor

Because Communities Deserve Better! At Community Association Management, we believe that every resident interaction is a chance to make things better. Our WHY is to creatively find solutions and overcome challenges so that we can work together to advance the common cause. As a Resident Services Advisor, you are the voice of our company resolving concerns, answering questions, and building trust, one conversation at a time. About the Role The Resident Services Advisor is the first point of contact for residents across the communities we manage. Youll support them through multiple communication channels, address account questions, and ensure that every interaction reflects our commitment to clarity, professionalism, and service excellence. What Youll Do Respond promptly and courteously to resident inquiries via phone, email, and chat. Resolve resident concerns by researching account history, processing payments, and managing technical or policy-related questions. Document all homeowner ...