Resident Services Leasing Associate

Overview

Senior Recruitment Consultant at One Property Recruitment | Build to Rent

Southampton City Centre

Full-time | Permanent

We are seeking a dynamic and customer-focused Resident Services Leasing Associate to join the front-of-house team at a premium residential development in Southampton. This is a pivotal role in ensuring residents receive exceptional service, the building is maintained to high standards, and properties are let efficiently.

Key Responsibilities

• Deliver outstanding customer service aligned with brand standards
• Conduct property viewings and support the full lettings journey
• Manage inbound leads and customer communications via Salesforce
• Carry out Right to Rent checks and reference reviews
• Collaborate with the Lettings Manager to ensure properties are market-ready
• Coordinate resident bookings for amenity spaces and cleaning services
• Handle complain...