Residential Sales Specialist

What will you do?

• Perform various activities related to residential marketing and sales for Brigade Enterprises Limited (BEL), ensuring the prompt resolution of customer complaints, to drive top line growth and customer delight.

Core Responsibilities:

• Maintain systems to capture regular market information and changing residential customer preferences
• Handle residential customer enquiries via different channels (telephone, e-mail, agents, walk-ins etc.); Develop a rapport with customers and arrange for / personally take the customer on site visits
• Follow-up with customers to close bookings and collect timely payments
• Regularly interact with customers and respond to all customer queries and complaints; Escalate issues to the Manager – Sales (Residential), if required
• Prepare MIS for residential sales on a timely basis; Periodically submit the same to the Manager – Sales (Resid...