Resolution Management Officer

Job Mandate: Primarily responsible in ensuring that resolutions provided by various Fulfillment Units are properly relayed and communicated to customers in a timely manner using any of the available channels (callout, email, and sms). He/She is also expected to handle escalated cases and report any operational or customer issues to the Team Head with utmost urgency to ensure customer requests and problems are timely addressed.

Duties and Responsibilities:

Qualifications:<...