Resource Planner

A local government reorganisation is planned for Gloucestershire, which may result in changes to structures and services. Potential changes are provisionally timetabled for April 2028. We are committed to supporting all employees through this transition and ensuring continuity of employment wherever possible. This role will be part of the Property Care Team in our busy call centre, handling and managing customer contacts for our Responsive Repair Service, and coordinating across multiple systems and operational teams to capture all responsive repairs in maintenance of our properties.

We encourage applications from people of all genders and sexual orientations, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.

Responsibilities

You will provide support for the Property Care Team, handling customer contacts, managing call volumes of 150–300 per day, and ensuring accurate capture of responsive repairs across our sys...