Restaurant Experience Advisor (Bilingual)

Position Summary

As a Bilingual Restaurant Experience Advisor, you will use your knowledge of Martin Brower and our customer, along with your interpersonal skills, to build positive relationships with internal teams, restaurant owners, and their management. This strong customer foundation nurtures trust, enabling Martin Brower to innovate and discover new growth opportunities.

Responsibilities

Customer Communication and Education

• Represent Martin Brower positively to your portfolio of restaurant owners through professional interactions.
• Educate customers on policies, processes, and new initiatives or technologies.
• Serve as the primary escalation point for resolving customer issues through understanding and education.
• Communicate significant changes in business practices and promotions to internal teams and the market.
• Develop action plans and communication loops based on in-restaurant observations...