Retail and Guest Experience Manager

Elevate guest interactions at Woodbine Racetrack and Woodbine Mohawk Park as the Retail and Guest Experience Manager. Lead a hands-on team to ensure exceptional service and drive operational excellence.
This managerial position requires expertise in employee management and customer care. You will oversee recruitment, performance evaluation, and guest relations while leading a team dedicated to delivering first-class service. Your leadership will also encompass live racing operations, ensuring a memorable experience for all visitors.
Key Responsibilities:
• Recruit and mentor high-performing employees
• Resolve guest complaints with professionalism and hospitality
• Lead weekly operational meetings for site readiness
• Summarize daily racing schedules and events
• Monitor guest service team communication and engagement
Requirements:
• 5 years of relevant experience in hospitality
• 2 years in a leadership role in guest services
• Post-secondary education...