Retail Customer Service & Operations Lead

We are not just hiring a manager. We are looking for an operations architect and a trust builder; someone who can design a seamless, high-stakes support ecosystem from the ground up.

As Customer Service & Operations Lead , you will be the backbone of KGI’s next generation trading ecosystem. In the world of high velocity futures, every second counts. You’ll be responsible for ensuring that as we scale, our traders experience the agility of a fintech with the rock-solid reliability of a premier financial institution. This is a rare 0 to 1 opportunity to define what elite support looks like for the modern traders.

Why This Role Matters

You are the bridge between world-class technology and local trust. Your mission is to turn our promise of Institutional Trust and High-Velocity Tech into a lived reality. You will:

• Build the operational framework for a flagship regional futures trading platform.
• Des...