Retail Key Holder: Drive Sales & Customer Experience

SUMMARY

Our Full-Time Key Holders are integral to the success of the HOKA Brand. As a Key Holder, you partner closely with the Store Management to drive business results. You regularly share the HOKA Brand values, vision and mission with your team members.

DESCRIPTION

As a Key Holder, you drive and own key store goals including sales, conversion, NPS, and customer capture. You set targets and motivate team members to achieve goals within each shift. You ensure operational excellence in all aspects of the business and prioritize programs that enhance the customer journey. You take responsibility for the day-to-day operations of the store, which includes training, visual merchandising, opening and closing the store, securing all assets, planning and preparing the labor schedule, maintaining the store security system, managing inventory and cash controls, and serving as the Manager on Duty in the Store Manager's absence.

You assist in the recruiti...