Retail Operations Manager

Retail Operations Manager

As part of our Retail Senior Leadership Team, the Retail Operations Manager is responsible for ensuring the effective, compliant, and efficient operation of the ExtraCare Retail estate. The role provides central operational leadership, ensuring statutory compliance, robust governance, and the consistent application of organisational policies and procedures across all retail locations. You will lead the development and optimisation of operational processes, overseeing Health & Safety, risk management, maintenance, and Gift Aid administration to safeguard the organisation and support a high‑performing retail environment. Operating as a critical link between central functions and shop teams, the Retail Operations Manager ensures timely communication, supports issue resolution, and provides operational oversight to enable retail managers to deliver excellence. You will also work collaboratively with the Retail and wider ExtraCare Charitable Trust t...