Retail Operations Manager - Luxury Jewellery

Description

• Own and lead all store operations, ensuring seamless backend execution, strong logistical coordination, and consistent alignment with luxury brand standards.

• Partner with the Store Manager as a key member of the leadership team, driving operational excellence and supporting overall store performance.

• Take full ownership of operational issue resolution, demonstrating sound judgment, decisive problem-solving, and accountability for outcomes.

• Set, monitor, and support performance expectations for all operational processes, providing coaching and feedback to improve efficiency and accuracy across the team.

• Oversee execution of visual merchandising directives and ensure the boutique consistently reflects impeccable presentation standards, including back-of-house organization and cleanliness.

• Lead onboarding and training of all new hires on operational procedures, systems, and compliance standar...