Retention & e-commerce manager (south africa–based only) · remote · r360,000–r600,000/year (≈ €[...]

This is a remote position.

This role owns every owned‑channel touchpoint between first click and long‑term customer loyalty – email, SMS, Whats App, direct mail, and on‑site e‑commerce on Shopify. In a business where customers spend €500–€3,000 and take weeks to decide, those channels are not supplementary. They are where trust is built, hesitation is addressed, and the decision to buy is made.

You own the full Klaviyo architecture: flows, segmentation logic, list health, and deliverability. You build every sequence – welcome, consideration nurture, post‑purchase, win‑back, upsell – across all four languages, and you write every line of copy yourself. The graphic designer executes your Figma‑ready briefs; the strategy, structure, and words are yours.