Retention Manager 1 (Saves Team)

**Overview**

The Saves team is responsible for the delivery and continual improvement of retaining customers that are on the verge of canceling their Online and Desktop QuickBooks.

The Manager 1 for QBO and Desktop Saves will play a significant part in supporting and growing an area where customers are calling to cancel and downgrade. In this role you will be primarily responsible for leading a team of experts in achieving Service Delivery goals to ensure consistently high customer experiences, while seeking ways to continually raise the bar. You will also collaborate with various stakeholders to maintain alignment with service delivery expectations and share insights that can further improve our approach as well as our products.

**Responsibilities**

+ Effectively lead the delivery of QBO and Desktop retention, acting as the interface between Intuit senior leadership, experts, and invested stakeholders
+ Utilize key metrics and leading indicators ...